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Refund & Exchange Policy
REFUND & SIZE EXCHANGES
Big Footwear Returns
2105 Route 35
Oakhurst, NJ 07755
INCLUDE A COPY OF YOUR RECEIPT AND A NOTE WITH INSTRUCTIONS FOR EITHER AN EXCHANGE OR REFUND
Amazon customers MUST include:
Order ID Number –
ALL 17 NUMBERS – EX: XXX-XXXXXXX-XXXXXXX
Exchanges or Refunds must be made within 30 days of purchase. No refunds given on worn shoes.
Shoes must be returned in the same condition you received them in (unworn) and returned in the same brand name manufacturers box you received them in.
If shoes are returned without original manufactures box, a $5 fee will be charged to your account
No Return Authorization is needed
Customer must pay for shipping costs on returned items.
If you would like an exchange there are no additional shipping costs from us (for exchanges in continental U.S. only –all others would require shipping charges), you do need to pay the shipping company (money which we do not receive). We will re-ship you the exchange from our store with no additional shipping costs. Please include original order number