Refund & Exchange Policy

Orders may be returned within 30 days for refund or exchange as long as items are in the condition you received them. Items are marked new & clean or indicate in photos and description that they are scuffed or slightly worn.

Return to:

Big Footwear Returns
2052 S. Davis Road
LaGrange, GA 30241

INCLUDE COMPLETED MERCHANDISE RETURN FORM WITH INSTRUCTIONS FOR EITHER AN EXCHANGE OR REFUND

Exchanges or Refunds must be made within 30 days of purchase.

Shoes must be returned in the same condition you received them and returned in the same brand name manufacturers box you received them in.

If shoes are returned without original manufactures box, a $10 fee will be charged to your account

No Return Authorization is needed

Customer is responsible for shipping costs on returned items.

If you would like an exchange there are no additional shipping costs from us (for first exchange in contiguous U.S. only – all others would require shipping charges), you do need to pay the shipping company (money which we do not receive). We will re-ship you your first exchange from our store with no additional shipping costs.   Please fill out the included merchandise return form and be sure to include original order number so we can find you in our system.

Thank you for your business!

Download Another Merchandise Return Form